So, I guess my question is: Is there some way to embed the codec into the call file so that it could be played on other platforms? Unfortunately, he's since left the company, and I was unable to determine how he was able to convert the calls. We had an IT member that found a way to convert the calls into a usable format with OpenOffice Spreadsheet by renaming the files.
However, when I try to open the files using a customized program designed by my company, I'm unable to play the calls. I have the Verint codecs (VerintCodecs.exe) installed on my Windows PC which allow me to play the audio files using Windows Media Player. I use an online database called Verint Impact 360 to gather audio files from a company's call center. I'm unfortunately somewhat computer illiterate, so bear with me as I try to break down the issue I'm encountering.
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